14-day guarantee
Refund & Replacement Policy
If a shipment arrives damaged, is lost in transit, or fails independent purity testing, we refund or replace it at our expense — no restocking fees, no hassle.
Eligible for refund or replacement
- • Order arrived with broken vials or compromised cold-chain
- • Package confirmed lost by the carrier
- • Product failed independent HPLC testing (labelled purity vs. actual)
- • Wrong item or wrong dosage shipped by our fulfillment
- • Package not delivered within 21 days internationally / 10 days domestic
Not eligible
- • Buyer's remorse or change of research direction
- • Reconstituted or opened vials
- • Delays caused by customs or incorrect shipping address
- • Damage caused by improper storage after delivery
- • Requests submitted more than 14 days after delivery
How to request a refund
- 1Email support@igetpeptides.com within 14 days of delivery with your order number.
- 2Include clear photos of the packaging, cold-chain materials (if applicable) and vials.
- 3For purity claims, attach the third-party HPLC report with batch/lot reference.
- 4Our team reviews within 48 hours and dispatches a replacement or refund to your original payment method.